Service & Warranty
Magnetic-Resonance-Stimulation systems from VITA-LIFE are produced with the utmost precision and the utmost care, and will be carefully inspected before delivery so that VITA-LIFE systems can be used for many years.
Nevertheless, even with careful quality control and proper handling, it can never be completely ruled out that an unexpected technical defect is responsible for a failure. In such a case, we will endeavor to re-establish as soon as possible.
Within warranty period
The guarantee period for newly acquired Magnetic-Resonance-Stimulation systems from VITA-LIFE is 24 months from the date of purchase and covers the appropriate use. This warranty is subject to statutory warranty and does not limit your warranty rights.
Note: The warranty does not cover: consumer goods (battery, etc.) normal wear and tear, consequences of improper handling, use or damage by the buyer as well as by third parties, as well as damages due to external circumstances, e.g. the opening of the control unit.
In case of assertion of the guarantee claim within the warranty period, the system can be sent to VITA-LIFE Europe headquarters in Velden am Wörthersee together with the guarantee voucher and the completed service note after the warranty has been registered. (You will receive the service slip by registering the guarantee deposit.)
During the warranty period, VITA-LIFE assumes necessary repairs or replaces parts free of charge. (Nach Ablauf der 24 monatigen Garantiezeit erlöschen für instandgesetzte oder ersetzte Teile die Garantieansprüche.)
Outside the warranty period
After a 24-month warranty period, defective systems or components can be sent to VITA-LIFE Europe headquarters in Velden am Wörthersee for the purpose of fault diagnosis and preparation of a cost estimate for repairs after purchasing a service package. (Corresponding service packages can be purchased below.)
You are the first owner *?
Which means you bought your system directly or through a sales partner at VITA-LIFE? Then you will receive a discount on components for the repair. The amount of the discount depends on when you purchased your system from VITA-LIFE.
* The invoice and the guarantee card serve as proof of the first possession.
- Purchase before 25 to 36 months: 40% discount
- Purchase before 37 to 48 months: 25% discount
- Purchase before 49 to 60 months: 15% discount
We cannot grant a discount for used or purchased systems / components / accessories purchased directly through VITA-LIFE.
Inspection service / function check
Do you own a VITA-LIFE system that has not been used for a long time? You want to make sure it is still working properly? Therefor we offer our inspection services. With these you can have your old and used VITA-LIFE system checked for functionality and maintained.